Frequently Asked Questions

A license is an administrative authorization, in principle indefinite, regarding the activities that can be carried out in a private space, granted by the City Councils.

It has to do with the dimensions and characteristics of the space (according to safety, health, sanitary, architectural and sectoral barrier standards) and the situation (according to urban planning regulations, to avoid saturation in certain areas, or disturbances to neighbors, for example).

Logically, some licenses are more stringent than others, and some may include several complementary or compatible activities. The license is associated with the space and, therefore, must be obtained by the owner.

Certain licenses are more rigorous than others, and some can include various complementary and compatible activities. The license is associated with the space and, therefore, the owner must process it.

An activity permit is an administrative authorization, generally limited in time, to carry out a special activity in a place that does not have a specific license, in a public space, or with characteristics not provided for in the standard regulations.
Typically, a permit is required for events of a certain size, the installation of temporary or mobile architectural elements, the occupation of public space, changes to authorized hours, popular or large-scale festivals, cultural events, etc. The permit is associated with the event and, therefore, must be processed by the organizer.

Go—PopUp aims to facilitate agreements between property owners and users for the rental of their spaces. The availability of the corresponding licenses and permits is fundamental to the viability of a pop-up shop or event project, and Go—PopUp is committed to publishing the relevant information on the space listings (subject to the information provided by the owners) and facilitating the necessary mechanisms for users to explain the objectives of their activity to the owners.
In this regard , Go-PopUp does not commit to validating the accuracy of the data or providing conclusive advice on the suitability of licenses or permits. For this, we refer you to our specialist partners, whom you can contact through this form .

Responsibility for obtaining licenses and permits rests with the owners and users, as applicable. Go—PopUp cannot guarantee that a transfer processed through the website will meet all necessary legal or administrative requirements, but will provide mechanisms to resolve any doubts through its specialist collaborators, who can be contacted via the form on this page.

Public liability insurance policies cover unforeseen events, such as accidents or incidents. They do not, under any circumstances, cover incidents caused by non-compliance with regulations, such as exceeding capacity limits or other restrictions defined in the licenses for the venue or activity permits.

Before listing your space and renting it out through Go—PopUp, you should check with your local council what activities you can carry out there and apply for the necessary permits based on your business objectives. If you have any questions or need technical assistance, you can contact our specialist partners using the form on this page.

It depends on the license and the type of event. In general, there is some flexibility for holding occasional events in licensed retail spaces, provided that capacity limits, health and safety regulations, and the times when the public will be present are respected.
Special care must be taken with food products. For example, packaged products can generally be sold in any commercial establishment, but food handling can only be carried out in premises authorized for it; however, external catering can usually be provided in any space if contracted through a company with the necessary permits. We recommend checking in each case if you have any doubts.

Ultimately, the event organizer is responsible for what happens at the event. Therefore, once the owner informs the organizer of the venue’s license, the organizer must verify whether it is sufficient for the activity, or if a special permit is required. The organizer will be responsible for obtaining and complying with this permit and for any potential claims or penalties.

As mentioned in the previous question, the event organizer is responsible for everything that happens at the event, as well as for complying with the limitations of their license or permit. The owner must inform the user transparently and provide copies of the relevant documentation, if necessary, so they have all the necessary information. Despite this, and to avoid penalties, we recommend that the owner maintain open communication with the user whenever the intended activity in the space deviates from what is reasonably foreseeable within the scope of the venue’s operating license. If there are any doubts, we recommend that both parties consult with an expert in the field.

As we mentioned earlier, the event organizer is ultimately responsible for everything that happens and must take the necessary steps to prevent any problems, as well as obtain the corresponding administrative permits. Under no circumstances should the declared capacity of the venue (which may depend on the event’s configuration) be exceeded, nor should the hours permitted by local regulations be violated, to avoid problems with neighbors and potential legal action in the event of a complaint. The venue owner must provide you with all the necessary information regarding their licenses and the characteristics of the space so that you can assess whether you need an additional permit or adjust the requirements for your activity or event.

Owners of spaces listed or rented through Go—PopUp must provide users with the necessary licensing information for their spaces. If this is not the case, we recommend that users contact PopPlaces.com Customer Support. Once users have this information, they should verify that it is appropriate for their business. If you have any questions or need technical assistance, you can contact our specialist partners using the form on this page.

The user is responsible for obtaining any additional permits beyond your license required for their business activity, if applicable. You must provide the user with accurate and complete information about your license (and, if possible, copies of the relevant documentation) so they can assess their project. To avoid any issues, we recommend having open communication with the user to ensure they will complete the necessary procedures, if required. Generally, users already search for suitable premises for their business, but if you have any questions or need technical assistance, you can contact our specialist partners using the form on this page.